PUPS will approach each day with the goal of providing information, education, and support to our Pet Parents, products that promote their pup’s health, services that promote their pup’s wellness, and clubs for their pup’s activities that are fun, entertaining, clean, and safe.
We will strive to be excellent in everything that we do no matter how common or mundane the task may be.
Always do what is going to best interests of the dogs in our care.
We are a company that seeks to retain great people by training them, coaching them to help them meet their goals, compensating them so they can make a career out of a love for animals instead of just a job, and providing them with opportunities for advancement.
We are not about one person standing out above the rest. We are about the team working in concert to insure our mission is achieved every day, 365 days a year, 7 days a week, 24 hours a day.
When a team member goes above and beyond their required work to achieve spectacular results, we will recognize and reward their achievements.
Our clubs are a part of the neighborhood. We will seek to contribute to the community by getting involved with community groups, participating in events, and donating resources for the improvement of that community.
Be understanding and empathetic when engaging in conversation with our clients, partners, and team members. Listen first, take time to process the information, and then decide on the most appropriate action.
We will be respectful of our clients, partners, and team members especially when we don’t agree with them.
If we focus on the details and get them right, we will make it easy for ourselves to go above and beyond the expectations of our clients.
We will approach everyday like it is our first day coming in contact with our clients. Our clubs will be as transparent as they can be. Our communication will always be honest and forthright. We will always take responsibility for our actions, the good and the not so good.